If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

 Support Department

Monthly Linux Server Administration and DirectAdmin Support. Tickets are reviewed in the order they are received, and answered consecutively.
Newly opened support requests will be processed deferred if they are submitted during official holidays and weekends.


Pre-sales, sales, billing, or any other non-support related issues and questions should be sent here.

 Higher Priority Support

If you need a Higher Priority Support during our business hours, GMT/UTC +7.00.
Your request will be processed without waiting in a queue during our business hours only (9:00-19:00, Mon-Sat).
Price: $59 USD per hour
No direct emailing is allowed for ticket opening.

 Reporting Emergency

If you need an expert server administrator immediately, 24/7/365.
Includes 2 continuous hours of priority support.
Price: $140 USD per incident
FREE for servers under our monthly support (READ TERMS for Monthly Subscription)
No direct emailing is allowed for ticket opening.