For customers who has an active monthly subscription
An expiration date of additional hourly packages will be automatically prolonged. As soon as 90 days of an active period passes the expiration date of unused hourly packages will be set to match the due date of a monthly package the customer has.
Unused time will completely expire after 90+ days if a monthly package gets suspended or terminated due to no-payment. Unused time can not be re-activated after it.
Thus if you purchased an hourly package and have an active monthly subscription, then you can use the pre-paid hourly package as long as you have the active monthly package.
Monday, November 30, 2020
