Users migration and monthly support

Some monthly packages from Poralix include a "Users Migration" service.

The service becomes available since the second month of an uninterruptible subscription. It might become available even earlier in case you purchase 3 and more months upfront.

It includes transferring of users accounts:

  • files/scripts/images
  • emails (pop/imap accounts)
  • databases (mysql/mariadb)

A server setup and software installation is not included here, as well as other data which is not supported by DirectAdmin (control panel).

Moving users to a server under Poralix's support

It means we can transfer users to a server under a Poralix's monthly subscription without additional fees.

Moving users from a server under Poralix's support

But if you want to move users from a server under Poralix's monthly support you might be charged an additional fee for a new server setup.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What issues do you consider as emergency based services?

We consider the following issues as emergency based services (for servers under monthly...

Response Time and Resolution Time

For support tickets during normal business days, we offer and guarantee an initial response...

What access will Poralix staff need?

Please make sure you provide all needed login details. For most of the tasks we need super user...

How to securely allow Poralix to connect to a DirectAdmin server?

If you want to keep your password and SSH keys in a secret, here how you can let Poralix connect...

SSH key and from which IP will Poralix staff connect to my server

We will connect from the following IPs: 37.143.10.215, 80.87.200.223, 95.170.88.235,...