Articles
How to securely allow Poralix to connect to a DirectAdmin server?
If you want to keep your password and SSH keys in a secret, here how you can let Poralix connect...
Response Time and Resolution TimeFor support tickets during normal business days, we offer and guarantee an initial response...
SSH key and from which IP will Poralix staff connect to my serverWe will connect from the following IPs: 37.143.10.215, 80.87.200.223, 95.170.88.235,...
Support ticket priority levels explainedOur Support team uses the following definitions for a ticket's Priority Levels: High Priority....
Users migration and monthly supportSome monthly packages from Poralix include a "Users Migration" service. The service becomes...
What access will Poralix staff need?Please make sure you provide all needed login details. For most of the tasks we need super user...
What issues do you consider as emergency based services?We consider the following issues as emergency based services (for servers under monthly...
